You can contact or visit us in our office from Monday to Friday from 8:00am – 5:00pm
- Island office: 11 Kayode Otitoju Street, Admiralty way, Lekki Phase 1, Lagos, Nigeria.
- Mainland office: 43, Abiodun Street, Mainland Shomolu Lagos.
- USA office: 12605, Kingsview Street, Bowie MD 20721, USA.
Our FM Strategic Approach
Avoiding communication gap increases customer delight in Planned / Reactive maintenance… Solidedgecore
SYNTHESIS OF SETPOINT
• Maintaining a safe & comfortable working environment.
• Minimising service disruption / breakdown.
• Prolonging the life of your assets, VE analysis.
• Cost —Function versus Value addition.
PLANNED PREVENTIVE MAINTENANCE (PPM) & CHART
• Maintain list of installed assets on site (a/c, generators, electrical fittings etc.).
• Schedule & carry out PPM in line with manufacturers guidelines (change burnt parts, change Oils, belts, filters, fuses & other consumables).
• Carry out observational walk-rounds as a pre-emptive tactic.
• Periodic cleaning according to rota.
• Replace burnt lamps/ bulbs, fix broken doors.
• Report defective or broken equipment to helpdesk as observed.
• Request authorisation/PO for additional works/parts.
• Customers get a dedicated helpdesk number /email for reporting faults.
• The helpdesk admin will log all calls and dispatch the appropriate operative.
The Helpdesk will periodically report on job status to client (jobs outstanding /completed).
Our services agreement with client can be either site based approach or visiting/ Reactive method.
SOLIDEDGE Facilities Will sign a Service Level Agreement (SLA) with the client to form basis of objective review and measurement Of service performance.
This SLA will contain specific measurable indicators for performance management (KPIS).
Areas Of such KPls will cover:
% Service calls dealt with within agreed “Response time”.
% PPM jobs completed within agreed timeframe.
% Reactive jobs completed within agreed timeframe.
% Quotes submitted within agreed timeframe.
% Of Overdue jobs.
Several other KPls as agreed with the customer.